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At PrimeVigilance we know that a Medical Information service is not just a regulatory requirement. It’s an opportunity to enhance your patient’s care!

Medical Information Services

With a proven track record in pharmacovigilance, PrimeVigilance can now manage healthcare professional and customer Medical Information queries on your products, including adverse events and product quality complaints.

Our Medical Information Services:

Our mission at PrimeVigilance is to provide the highest quality medical information service to healthcare professionals and patients by ensuring all enquiries receive accurate and medically sound responses, whilst meeting regulatory and legal requirements.

With a team of experienced healthcare professionals dedicated to patient safety and customer service, PrimeVigilance can offer a flexible, modular, multilingual Medical Information service, tailored to your specific requirements.

query-management-01Supporting the main European languages and North America in-house with our own staff in EU and USA. We can also cover any other language with the assistance of a third party interpretation service. Through our international network we can also rapidly recruit staff to support other languages as required

State-of-the-art technology, helping deliver our quality service.

The Medical Information telecommunications solution at PrimeVigilance has the ability to recognise the geographical location of the caller and automatically divert the call so it is answered in local language. Even where the “country code” is blocked by the caller’s telephone system, the caller is presented with an automated message where they can choose their domestic language.

PrimeVigilance are proud to be using agInquirer, the latest innovation in medical information platform software from Aris Global, a world-renowned safety and medical information database provider. AgInquirer enables us to effectively manage all requests for information, regardless of source, helping ensure timely responses and delivering to customer’s expectation.


“A world-renowned safety and medical information database provider”

PrimeVigilance – Your Pharmacovigilance and Medical Information Partner!

  • Provide both FIRST line and SECOND line Medical Information enquiry management with the support of a team of 21 in-house Physicians
  • Timely responses, delivering to customer’s expectation
  • Flexibility to meet your needs and those of your customers
  • Customer focused (friendly and professional)
  • Consistent answer to the same question for the same audience group
  • Compliant with external and internal standards
  • Full access to our in-house, expert pharmacovigilance professionals  as required
  • Efficient and cost effective